Book Review: Into the Woods: A Five-Act Journey Into Story by John Yorke

Why do stories work the way they do? Why are they structured the way they are?

These questions fascinate me. Storytelling—its nature, how it works, the role it plays in human lives and society—fascinates me. As much as anything, storytelling is what marks human beings as unique among all the animals of Earth. The act of telling stories partakes equally of our capacity for imagination and our need to discern pattern in world around us. We use stories to try and make sense of our experiences and simultaneously celebrate the mysterious and unknowable. It’s both creative and formulaic.

The stories we choose to tell, and the ways we choose to tell them, tell us who we are and how we understand our role in existence.

Continue reading “Book Review: Into the Woods: A Five-Act Journey Into Story by John Yorke” →

Book Review: Into the Guns by William C. Dietz

Cover of the book Into the Guns by William C. Dietz — *Into the Guns*
by William C. Dietz
Ace, 2016

This review was first published by Booklist on October 13, 2016.

Into the Guns begins a new near-future military sf series from Dietz. In 2018, several meteors strike the earth and decimate civilization, and the American government is left in turmoil. Members of the armed forces are left stranded without command. The southern states secede from the union, a second Civil War looms, and a new president struggles to rebuild. The plot’s not very original, but it works. Dietz’s depictions of military operations and hardware are detailed. That alone is a major appeal factor. He delights in throwing around military jargon, although he’s inconsistent about defining some of the terms for readers unfamiliar with the argot. Unfortunately, characters are sketches more than fully rendered. Yet this will be a worthy purchase, given Dietz’s many fans.

Book Review: Dead Set by Richard Kadrey

Dead Set by Richard Kadrey wasn’t what I expected.

The basic plot summary is very much in keeping with Kadrey’s métier:

A teenage girl starts having strange dreams after her father dies. She’s in turmoil, she and her mom fallen on hard times, their life turned upside down. She discovers a record store with a room full of records which contain the lives of dead people… including her father’s. There’s an imaginary brother she relies on who only appears to her in dreams, and an underground world full of dead people, monsters and myth.

It’s the kind of dark, fantastical setting Kadrey is so good at. Literally underground, too, like most of his settings. Dead Set gives us a compelling main character, a satisfying story, and takes on important themes.

So, too, Dead Set has all the attitude and swagger, the sense of outsiderness, and it drips with a punk aesthetic.

So far—typical Kadrey.

Continue reading “Book Review: Dead Set by Richard Kadrey” →

On Customer Service & Reference Interviews

When I went through my library & information science graduate program, I took the required reference classes and I learned the basics of how to conduct a reference interview. The idea behind a reference interview is pretty simple:

People don’t always know how to ask for what they really need.

We all frequently struggle to voice our needs properly—we say things badly, misunderstand ourselves, head down misleading paths, etc. Also, library patrons often aren’t aware of all the options and resources that are available to meet their needs—but they usually think they know what the best option is, and so come in asking for something specific without realizing that there may be much better resources for them.

When it comes to digital library services, the issue tends to be that patrons don’t understand how these systems work, aren’t fully aware of what they can and can’t do, so when a service doesn’t behave the way they expect it to, they assume that it’s broken.

As librarians, it’s our job to connect our patrons to the best resources to answer their needs. The purpose of the reference interview is to make sure we know what their need really is, so we can find the best resources for them, or teach them how to get the most out of the services we provide.

Continue reading “On Customer Service & Reference Interviews” →