Last week, I switched into a new job here at the Kansas City Public Library – Digital User Specialist. As we expand our library services through new technological portals, it’s my responsibility to ensure that these new services and interfaces answer to the needs of our patrons, and that they’re actually usable. I’ll be doing usability testing, creating personas, collecting user feedback, lots of wire-framing. But mostly, I’ll be the one constantly asking the questions:
- “Does this actually work for our patrons?”
- “Will this allow us to provide more and better services?”
- “Is this something our patrons need?”
Moreover, I’ll be the one encouraging all my library co-workers to ask these questions, as well.
Continue reading “The Joy of Saying Yes”