Nazis in the Library

I published a post a couple of weeks ago about neutrality and why I don’t think it’s possible for libraries (or any organization, for that matter) to be neutral in a society riven with historic and structural inequality. I cited posts by Dr. Donna Lanclos and Dawn Finch. I concluded that I would prefer to use the terms nonjudgmental and unbiased.

On Twitter, Dr. Lanclos pointed out that “unbiased” is also a problematic term. She warned, ” ‘Unbiased’ could still end up with Nazis in the library.”

I responded: “We allow Nazis in the library.”

This was the week before the American Library Association’s Office of Intellectual Freedom updated their interpretation of Article VI of the Library Bill of Rights (pertaining to meeting rooms) to explicitly include “hate speech” and “hate groups” alongside religious and political groups, charities, non-profits, and sports organizations as civic groups that must be allowed to use library meeting spaces, and how these groups are allowed to express themselves. Reaction to this change was swift and spawned the #NoHateALA hashtag.

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True Love & The Princess Bride

Ever since posting my review of Kill the Farm Boy, I’ve been thinking anew about The Princess Bride. I don’t think I understood until recently just how much it influenced my sense of storytelling.

I first saw the movie when I was in junior high. I was beginning to form an abiding interest in the craft and techniques of storytelling but I wasn’t consciously aware of it at the time. It would be some years yet before this interest broke the surface of my subconscious and explicitly revealed itself. There are several movies and books from this period of my life which influenced my understanding of the subject without me realizing it.

Like most people of my generation, I fell in love with The Princess Bride the first time I saw it. It was sarcastic and funny with beautiful young leads—I was young and sarcastic and wanted to be funny and beautiful. It was romantic and I was deeply invested in the ideal of being a hopeless romantic.

Or, everyone said the movie was romantic. It talks about True Love a lot and it has the shape of a love story. But I never really bought that part of it.

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The Problem of Neutrality

I’ve written before about my misgivings regarding the ideal of neutrality in public libraries. I recently read an excellent post by Dr. Donna Lanclos titled, “Maybe We Shouldn’t Talk About Diversity Anymore.” There’s a quote in this piece which echoes the argument I’ve made about why neutrality is a problematic concept:

What about notions of ‘neutrality’ and ‘nice’ that talk about the importance of ‘all voices’ when we really should be protecting voices that historically have no platform. Let’s end false equivalencies, and recognize that people who have traditionally had power and influence (especially white men) don’t ever really lose their opportunity to participate just because we make sure that people and especially women of color get to take up space and have their say.”

(http://www.donnalanclos.com/maybe-we-shouldnt-talk-about-diversity-anymore/, posted June 30, 2018)

I want to explain a bit more about why neutrality makes me uncomfortable.

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Book Review: Kill the Farm Boy by Delilah S. Dawson and Kevin Hearne

Kill the Farm Boy by Delilah S. Dawson and Kevin Hearne
Kill the Farm Boy
by Delilah S. Dawson and Kevin Hearne
Del Ray, 2018

Kill the Farm Boy is a delight. It’s funny, unexpected, clever. It’s a quick read without sacrificing any substance. The characters are wonderful—interesting, infuriating, and sympathetic by turns—the world is well-rendered and the plot well-paced.

Did I mention it’s funny? Like, really funny. I have high hopes for the series this book sets up.

Fair warning: you better love puns.

I read an advance reader copy of the novel and it came with a summary of the planned marketing and promotional strategy. The marketing for this book emphasizes a comparison with the work of Terry Pratchett. This offers a good way to explore what Kill the Farm Boy is really about.

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How Do You Know When It’s Time?

I’ve long been fascinated by the question: How do you know when it’s time to move on?

For example, my dad spent over 20 years—my entire childhood and into my college years—working at a state university. When he decided to leave, I asked him how he knew it was the right time. There were several factors at play but mostly, he said, it was because he didn’t feel like there was anything new to learn there. Every year, there had been something new to do, something new to learn: a new position, a new committee or task force of some kind, a new challenge. But after 20+ years, he’d gone as far in the organization as he could go. There was nothing new.

I thought about this when I made the decision to leave theater. I’d gone to college with the goal of working professionally in theater in a big city. I did that for over a decade. But I knew when it was time to stop. There were several factors at play—the manual labor of tech work was taking a toll on my body, nonunion freelance work meant I had no health insurance or retirement plan—but mostly it was because I’d reached a point where I needed to take the next step on the career ladder, and move up into technical director and production management roles. But I didn’t want to. In truth, I was a few years past the point when I should have made this transition but those jobs had no appeal for me. In part, it was because TDs and PMs don’t typically run shows, and running shows was what I loved. But if I’m honest… The thought of taking on that much responsibility, the idea of being in charge, filled me with dread.

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Onward & Upward

I’ve written three posts over the past few weeks exploring lessons I’ve learned about customer service through a variety of past jobs and experiences, as well as from my more recent years as a public librarian. I’ve spent a lot of time lately looking back over my working life and mining it for all the wisdom I can.

There’s a reason for this retrospection:

On June 11th, I begin a new job. I’m leaving the Kansas City Public Library—today is my last day, actually.

I’ve accepted a position with the Johnson County Library system in Johnson County, Kansas (the Kansas side of the KC metro area). I’ll be the Branch Manager for three of their locations: Gardner, Edgerton, and Spring Hill.

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I Hate Saying “I’m Sorry”

I’ve done customer service in a lot of different jobs and in every one, a typical exchange goes like this:

Angry Customer: I need you to do [something completely unreasonable]!

Customer Service Rep: I’m sorry but I can’t do that.
*or*
I’m sorry but that’s against policy.

For a long time, every time I heard a customer service rep say, “I’m sorry but…,” I cringed. I hated hearing it. I tried never to say those words. Why?

Because I’m not sorry. Because I haven’t done anything wrong. Because my employer hasn’t done anything wrong. We’re not at fault.

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