At a previous library job, I helped host a series of technology drop-in sessions: a couple hours for people to bring in their devices and get help figuring out how to use them, walking them through their frustrations and pinch points.
Often after I had shown someone how to do something, they would ask me how I knew how to do that. Most of the time, I didn’t. I just poked around until I figured it out. This is really the core skill of using modern technology: the willingness to figure it out. (Also, a base knowledge of how to poke around safely.)
Sometimes it’s hard to figure out how to make your tech do what you want. Sometimes it’s not obvious or intuitive where certain functions live. Sometimes you have to click through way too many options until you find what you’re looking for. Sometimes, it takes longer than you want it to.
The number one thing we tried to teach folk was persistence in the face of frustration.
Which highlights my biggest fear about AI and how it’s being deployed in our society:
Continue reading “My Real Fear of AI”

