At a previous library job, I helped host a series of technology drop-in sessions: a couple hours for people to bring in their devices and get help figuring out how to use them, walking them through their frustrations and pinch points.
Often after I had shown someone how to do something, they would ask me how I knew how to do that. Most of the time, I didn’t. I just poked around until I figured it out. This is really the core skill of using modern technology: the willingness to figure it out. (Also, a base knowledeg of how to poke around safely.)
Sometimes it’s hard to figure out how to make your tech do what you want. Sometimes it’s not obvious or intuitive where certain functions live. Sometimes you have to click through way too many options until you find what you’re looking for. Sometimes, it takes longer than you want it to.
The number one thing we tried to teach folk was persistence in the face of frustration.
Which highlights my biggest fear about AI and how it’s being deployed in our society:
We use it to offload the frustrating and time-consuming things we don’t want to have to do. It encourages and rewards our impatience.
This is anathema to building and maintaining persistence. It actively undermines resilience.
It scares me to think who we’ll be as people and as a society if we lose our ability to persist in the face of frustration, if we lose our resilience through difficulties. I can’t see how this leads us to any kind of good place.
People without persistence or resilience are a people easy to control. The more dependent we become on external agents to do the hard things for us, the easier we become to control.
I believe this is exactly what the tech oligarchs want.
It has often been said—and often by me—that AI is a tool. There are some things it does extremely well, and it can be very valuable in the right circumstances. I don’t believe the people currently building and deploying it are doing so for our benefit. The tech oligarchs are building a future where they can be in control and where they answer to no one. We’re putting ourselves at the mercy of venal, selfish people who care nothing for our well-being.
There’s no good outcome if we stay on this path.

