Whenever I hear people complain about the problem of silos at work, I think about my grandfather. He lived and worked his whole life on a dairy farm, with multiple silos on his property. And he would point out:
Silos keep the cows fed through the winter.
This a surprisingly good metaphor. Silos exist for a reason: without them, your feedstock will get eaten by wild animals and rot in the elements. They protect what need to be protected. To feed the cattle, you need to open the silo, shovel out some feed, and spread it around.
The problem isn’t the silo—the problem is if you never open it up and share around.
The most common approach I see to try and solve the problem of silos at work is to look for a structural solution that will eliminate silos. That won’t work. By definition, structures separate and enclose things. That’s the essential nature of a structure. All structures create silos, which means you can’t eliminate silos through structural changes. The best you can hope to accomplish with a structural solution is to change your silos. (And it’s important to think about which silos you’d prefer as you plan your structure.)
Structure can’t solve the problem of silos. To find a solution, we need to consider the farmer: Open it up and share around.
The solution is process.
Create work flows, expectations, performance standards that center and prioritize collaboration across and between parts of the organization. You can’t eliminate silos at work but you can learn to work with them, and even leverage them to your benefit.
Silos are a fact of life, they’re inevitable in any organization that has a structure. Process is how you deal with them.
