The Problem of Confidence in Hiring

I’ve gotten to sit on a handful of hiring committees in the past few years. I’ve noticed I tend to pay attention to candidates’ confidence. Confidence matters to me.

But I’ve also realized confidence is a problematic metric when it comes to evaluating potential hires.

I believe confidence is important. Especially for library staff who work with patrons—for anyone who works in a customer service position: you need to be confident in your ability to handle whatever comes up. You need to have the confidence to remain calm and effective in high stress environments. An air of confidence creates a good atmosphere for our patrons. So I look for confidence in interviews. I’m struck when candidates display confidence and poise and I note when they seem nervous or hesitant.

But there all kinds of ways confidence is a poor metric.

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