It’s self-evident that more and more library content is being delivered digitally – ebooks, emagazines, digital movies and TV shows, digital music, databases. It’s even more self-evident to point out that many of the third party econtent services to which libraries subscribe suck in some truly horrendous ways. Sometimes the content is bad, or the selection is too limited, or the user interface is frustratingly complicated and unfriendly. (It’s frequently a combination of these.)
Few of these services – if any – live up to the expectations we have for them, or the standards we set for non-econtent library services. Third party econtent subscription services always seem to make us feel like we’re compromising too much.
From what I can see, when it comes to econtent services, opinion amongst library professionals gets divided into two camps:
- Those who believe that services that aren’t good enough are still better than nothing when it comes to offering patrons what they want.
- Those who believe that it’s far worse to provide a not-good-enough service than none at all.
In the last year, I’ve flip-flopped between these two camps more than a few times.
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