#YesAllWomen

I’ve spent a lot of time over the past days following the #YesAllWomen hashtag, and reading articles and stories that many of my friends have posted on Facebook and their personal blogs.

I’ve stayed abreast of the #NotAllMen backlash and the critical assessment of it.

There’s one article in particular that I keep coming back to:

Why It’s So Hard for Men to See Misogyny by Amanda Hess (posted on Slate on May 27, 2014)

I believe that the best thing I can do in this situation is to shut up and listen. I’ve gone back and forth about this post, debating whether or not I should even say anything.

But I’ve heard too many women tell me that the silence of men on this issue is a part of the problem. That by not speaking up I tacitly allow these problems to continue. So here goes…
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The Real Problem Affecting Kids & Reading

This op-ed piece is an important contribution to the ongoing discussion of literacy and reading in our current culture:

Kids Don’t Read Books Because Parents Don’t Read Books by Jordan Shapiro (posted on Forbes on May 13, 2014)

It focuses on the essential point:

The most powerful influence on whether or not kids read, and grow up to be reading adults, is their parents.

Whether they read in print or on screens is secondary—the first requirement is that kids need to be taught to make reading an important part of their lives.

I admit that I get caught up in the “print vs. digital” argument (although I tend not to argue for one or the other, but to point out that this isn’t a competition).

There is evidence which shows that our brains handle written language differently between different presentation media, which can have an impact on retention and depth of comprehension, as well as the kind of deep, slow reading required to develop empathy.

I don’t want to minimize this evidence—but Mr. Shapiro is absolutely correct to point out that framing these discussions as essentially “print vs. digital” is a distraction from the true core issue:

Parents must make time to read to their children and actively engage them with the text.

Parents must take the time to read for themselves so their children see adults reading as a normal part of life.

This—more than any other factor—is what makes kids want to read, and keep reading for the rest of their lives.

The Potential of Ebooks, Part 2: Another Modest Proposal

S.
S. by Doug Dorst & J.J. Abrams
I keep thinking about the novel S. and how Doug Dorst and J.J. Abrams intended it to be a celebration of the printed book—they created an experience calibrated to take advantage of aspects that are unique to printed material.

It has me wondering—how do you create a story that equally celebrates ebooks and takes full advantage of the aspects that are unique to electronic formats?

Part of the challenge with such a goal is that we haven’t even come close to developing the full potential of ebooks yet: multimedia integration, burying easter eggs in the pixels, ereader versions of the Konami Code… There’s tremendous opportunity for a level of interactivity that print simply can’t match and we’ve barely scratched the surface.
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Website Development as Storytelling

In my last few jobs—non-profit health support organizations in Chicago, the Kansas City Public Library—I developed a reputation as the person who can break your brand new website in ways that you never anticipated.

As we built our award-winning Civil War on the Western Border website here at KCPL; as the non-profit I worked at for my last few years in Chicago went through two different content management systems and completely redid their website—we obviously spent a lot of time testing the new sites and services, making certain of the functionality, running the systems through their paces before launching them to the public.

In the process, I learned that I’m the guy who identifies the most bizarre ways that things break down and fall apart. I search for the most counter-intuitive paths I can take through a site and I see where they lead me.

For example:
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Everything to Everyone, or: Why Library Websites Are So Complicated

“Everything to everyone is a very confusing mixed message.”

This is one of the last lines in this post from UX Magazine:

Five Customer Experience Lessons Coffee Taught Me by Tyler Wells (posted on May 5, 2014)

As a digital librarian, my library’s website is the entrance point for the Digital Branch. So it’s no surprise that I spend a lot of time thinking about library websites and following discussions about the subject. Sometimes, I even write about it.

A couple of years ago, I noticed a lot of people comparing library websites to Amazon.com. Amazon has far more stuff in their catalog than any library system (probably—I don’t actually have any numbers to back up this statement) and yet they manage to maintain a site that’s much more user friendly and highly functional than most library websites; their information architecture, their UX design, and the ways they leverage their product metadata puts most library websites to shame.

Why can’t library websites be more like Amazon?
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On the Role of Digital Librarians

The other day, I told someone that I’m a digital librarian. Of course, they asked the standard follow-up question:

What does a digital librarian do?

Such exchanges have become common for me and they highlight the continuing issues of misperception that plague digital librarianship. People assume that it must be different from traditional librarianship.

I’ve addressed this issue before but I want to take another stab at it:

Digital librarianship is librarianship. There’s no significant qualitative difference between a digital librarian and any other kind. Digital librarians require the same basic training and fundamental skills that all librarians need.

Digital libraries are libraries. Sure, different sorts of libraries are different (how’s that for tautology?)—public vs. academic vs. private, etc.—but digital libraries aren’t any more so.
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A Lesson in Customer Service

I recently had an eye-opening customer service experience. Given how much customer service experience I have—in a few different industries—I’m somewhat surprised that I can still have my eyes opened.

I was contacted by a library patron who was looking for musical scores. He wanted a list of what the Library has in our collection. I’m not sure how he got my contact info for this inquiry—I’m not on the Reference staff, I don’t work the front line, my contact info isn’t on the website. Regardless, I tried to be as helpful as I could and sent him a link to our catalog listing all our holdings categorized with the “Musical Scores” format. I provided him with instructions on how to search for scores by particular composers and encouraged him to come visit our Central branch where we hold the bulk of our sheet music collection, to browse the shelves.
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The Importance of Deep Reading

I’ve long wondered about the differences between reading in print, reading online, and reading in mobile formats. Science is bearing out my belief that our brains apprehend and process language differently in different mediums.

Technology is changing the way we read, with a much greater emphasis on skimming and speed reading. Apps like Spritz—well-intentioned though they may be—intrinsically promote an idea that reading isn’t worth investing time, a belief that deep reading is flawed because it’s inefficient.

I can’t believe that this is a good thing. So I was very happy to read this article:

Reading Literature Makes Us Smarter and Nicer by Annie Murphy Paul (posted by Time on June 3, 2013)

It’s an excellent summary of the importance of deep reading. Intentional, invested, slow reading.
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Thoughts on Mobile Reference

Digital librarians spend a lot of time thinking about online and mobile reference. Reference is the core service of libraries—helping people find the information they need is what librarians have been doing for centuries.

We need to explore methods to translate reference services into digital environments. I’m happy to see all the work being done on this front.

One of the concerns that comes up pretty often in discussions of mobile reference is the competition with online, crowd-sourced Q&A services like Yahoo Answers. The more I think about it, though, the more I’m convinced that this concern is a red herring.

I don’t believe that libraries should try to compete with these services. Because I’m not at all convinced that libraries should be in the business of casual Q&A.
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Book Review: Everything Is Miscellaneous by David Weinberger

Everything Is Miscellaneous book cover
Everything Is Miscellaneous: The Power of the New Digital Disorder by David Weinberger. New York: Times Books, 2007.
The central thesis of Everything Is Miscellaneous is one with which I completely agree: digital information environments allow us to organize, access, and interact with information in new and previously undreamt ways. It allows us to transcend the limitations of physical storage and communication media, to free information to be everywhere and anywhere all at the same time.

It allows information to be whatever we need, whenever we need it. There exists more potential now to add more value, not just to information itself, but to the ways we access and interact with it. Mr. Weinberger offers us a powerful and compelling vision for our digital information world.

These three quotes perfectly sum up what this book is about:

From p. 212:

The difference in the digital order is the difference between the annoying interactions you have on a product support line… and the conversations you have with real people. … The potential for connections from the trivial to the urgent is characteristic of the new miscellany. We are busily creating as many of these meaningful connections as we can.

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