The Real Problem Affecting Kids & Reading

This op-ed piece is an important contribution to the ongoing discussion of literacy and reading in our current culture:

Kids Don’t Read Books Because Parents Don’t Read Books by Jordan Shapiro (posted on Forbes on May 13, 2014)

It focuses on the essential point:

The most powerful influence on whether or not kids read, and grow up to be reading adults, is their parents.

Whether they read in print or on screens is secondary—the first requirement is that kids need to be taught to make reading an important part of their lives.

I admit that I get caught up in the “print vs. digital” argument (although I tend not to argue for one or the other, but to point out that this isn’t a competition).

There is evidence which shows that our brains handle written language differently between different presentation media, which can have an impact on retention and depth of comprehension, as well as the kind of deep, slow reading required to develop empathy.

I don’t want to minimize this evidence—but Mr. Shapiro is absolutely correct to point out that framing these discussions as essentially “print vs. digital” is a distraction from the true core issue:

Parents must make time to read to their children and actively engage them with the text.

Parents must take the time to read for themselves so their children see adults reading as a normal part of life.

This—more than any other factor—is what makes kids want to read, and keep reading for the rest of their lives.

Everything to Everyone, or: Why Library Websites Are So Complicated

“Everything to everyone is a very confusing mixed message.”

This is one of the last lines in this post from UX Magazine:

Five Customer Experience Lessons Coffee Taught Me by Tyler Wells (posted on May 5, 2014)

As a digital librarian, my library’s website is the entrance point for the Digital Branch. So it’s no surprise that I spend a lot of time thinking about library websites and following discussions about the subject. Sometimes, I even write about it.

A couple of years ago, I noticed a lot of people comparing library websites to Amazon.com. Amazon has far more stuff in their catalog than any library system (probably—I don’t actually have any numbers to back up this statement) and yet they manage to maintain a site that’s much more user friendly and highly functional than most library websites; their information architecture, their UX design, and the ways they leverage their product metadata puts most library websites to shame.

Why can’t library websites be more like Amazon?
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On the Role of Digital Librarians

The other day, I told someone that I’m a digital librarian. Of course, they asked the standard follow-up question:

What does a digital librarian do?

Such exchanges have become common for me and they highlight the continuing issues of misperception that plague digital librarianship. People assume that it must be different from traditional librarianship.

I’ve addressed this issue before but I want to take another stab at it:

Digital librarianship is librarianship. There’s no significant qualitative difference between a digital librarian and any other kind. Digital librarians require the same basic training and fundamental skills that all librarians need.

Digital libraries are libraries. Sure, different sorts of libraries are different (how’s that for tautology?)—public vs. academic vs. private, etc.—but digital libraries aren’t any more so.
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A Lesson in Customer Service

I recently had an eye-opening customer service experience. Given how much customer service experience I have—in a few different industries—I’m somewhat surprised that I can still have my eyes opened.

I was contacted by a library patron who was looking for musical scores. He wanted a list of what the Library has in our collection. I’m not sure how he got my contact info for this inquiry—I’m not on the Reference staff, I don’t work the front line, my contact info isn’t on the website. Regardless, I tried to be as helpful as I could and sent him a link to our catalog listing all our holdings categorized with the “Musical Scores” format. I provided him with instructions on how to search for scores by particular composers and encouraged him to come visit our Central branch where we hold the bulk of our sheet music collection, to browse the shelves.
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Thoughts on Mobile Reference

Digital librarians spend a lot of time thinking about online and mobile reference. Reference is the core service of libraries—helping people find the information they need is what librarians have been doing for centuries.

We need to explore methods to translate reference services into digital environments. I’m happy to see all the work being done on this front.

One of the concerns that comes up pretty often in discussions of mobile reference is the competition with online, crowd-sourced Q&A services like Yahoo Answers. The more I think about it, though, the more I’m convinced that this concern is a red herring.

I don’t believe that libraries should try to compete with these services. Because I’m not at all convinced that libraries should be in the business of casual Q&A.
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On the Nature of Information & Patron Value

In grad school, we spent a huge amount of time debating the nature of data, information, knowledge, and even wisdom.

On January 8, 2014, I tweeted the following:

It’s the most popular thing I’ve ever tweeted.

A couple of people took issue with my use of the word “information”. One person argued that information refers to things like bus schedules but not to things like the First Folio of Shakespeare.

I explained to this person that I used “information” in my tweet to refer to the entire corpus of recorded human thought and effort. Twitter isn’t the proper venue for detailed discussions of grammatical nuance.

But what I wanted to say in response was this:
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The Value of Movie Collections in Libraries

No one argues that essential titles from the history of literature should be in a library collection, even if they rarely circulate. Plutarch, for example: his writings aren’t exactly high circ but most public libraries have him in their collections, and just about everyone agrees that he should be there. Some titles are necessary in order to say you boast a complete and worthy collection. Literacy is more than simply teaching people to read—it’s also about teaching them to read well and widely. Complete and worthy collections are essential to that goal.

When it comes to books, it’s understood and acknowledged that certain titles stay in the collection even if they don’t meet required circ levels. These titles have a cultural value that trumps their circ value.

But I rarely if ever see a similar trump applied when libraries weed their movie collections. There doesn’t seem to be an understanding that certain films are important. If a library has a DVD of one of the foundational works of cinema and it doesn’t circulate, it seems that no one thinks twice about weeding it.
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Library Stories vs. Library Advertising

One of the most important tasks libraries have is to tell our stories, and the stories of our communities. To show the difference we make in people’s lives. This is the best way for us to show why libraries are important.

But as soon as telling these stories crosses over into calculated advertising for your library, it destroys the message.

Consider:

This past month, there was a video that went viral online, featuring Derrick Coleman, an NFL running back for the Seattle Seahawks, telling his story of struggle being a deaf football player:
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The Decline of Reading in America?

Earlier this month, I explored some stats about reading in America as a jumping-off point to emphasize my desire to be more aware of how different the world can be for different people.

What I didn’t talk about was how much those stats scared me. I understand that as an avid life-long reader my perspective is biased, but I believe that reading is one of the most important things a person can do to grow, to realize their best self, and to keep their mind healthy.

Last week, the Pew Research Center released a report (PDF) which showed that nearly a quarter of American adults haven’t read a single book in the past year in any format. That’s nearly triple the percentage from 1978. For me, this is terrifying.

So I was quite happy when I came across this article through Stephen Abram’s blog:

The Decline of the American Book Lover—And why the downturn might be over. by Jordan Weissmann (posted on The Atlantic on January 21, 2014)

I hope the author is correct in this reading of the data. I hope the state of reading in America isn’t so dire.

And let’s look at this number from the other way ‘round—just over three quarters of adult Americans still read, and most pretty regularly. That’s not nothing.

On the Need for Readers’ Advisory

I read this article a couple weeks ago and I keep thinking about it:

The Loneliness of the Long-Distance Reader by Colin Robinson (posted on The New York Times on January 4, 2014)

In it, the author argues that one of the consequences of the decline of professional book reviewing and slashed library budgets is the loss of quality guidance for readers. Expertise has been replaced by crowd-sourcing, solipsistic online communities, and impersonal algorithms of limited nuance.

For the past several years, the main focus of libraries has been library technology and innovation. As a digital librarian, I spend all my time at work dealing with issues of library technology and service in an online world. This is an irreducibly important field.

Articles like this one remind me that readers’ advisory is one of the most important services libraries offer in this digital age. As intently as we focus on becoming leaders in library technology, I wonder if it wouldn’t serve our community and our industry just as well—if not better—to focus on becoming leaders and innovators in the field of readers’ advisory. There’s an obvious need for it.