The Lies You’ve Been Told About the Origin of the QWERTY Keyboard by Alexis C. Madrigal (posted by The Atlantic, May 2013)

This article strikes me for two reasons:

  1. It’s a great example of a user-focused design process – the QWERTY keyboard was designed based on user feedback to serve user need.
  2. It’s a great example of why a user-focused design process can’t ever stop – because this isn’t the best design for users anymore.

It’s so tempting, once a design project is pushed out to the public, after a lengthy development and feedback process, to say, “We’re done!” This is what happens with many, many websites in particular. But really – once it’s public, that’s just the beginning of the next stage. The user feedback should never stop.

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