Are We Really Living in a Golden Age of Information?

Information professionals like to crow that we’re living in a Golden Age of Information. More information is available to more people than ever before in history, and it’s easier to access than ever.

The standard response is to point out that there’s more bad information than ever before. A whole lot of the information currently circulating around out there isn’t reliable.

This is true. But it’s also true that there’s more good information available to us than ever before, too. Just as bad information has increased, good information has increased alongside. I believe this firmly and I’ll stand by this statement.

But I’m not sure if the increase in good information is keeping pace with the increase in bad. It may be the proportion of good-to-bad has become more unbalanced. It may be that good information is being increasingly overwhelmed by the bad.

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Diverse Books for White Dudes

On the last day of the KLA/MLA joint conference last week, I attended a session titled “Why We Need Diverse Books.” I believe the #WeNeedDiverseBooks initiative is one of the most important social movements going on right now. I believe diversity is the most important frontier for collection development in libraries.

The session presenters recommended a variety of publishers who are good sources of diverse titles and gave examples of successful diversity programming they had done at their own libraries. For me, the most interesting point raised was the need for foreign language titles in a diverse collection. Language is an essential facet of cultural diversity, and yet our diversity collections are still predominantly written in English. A truly diverse collection which serves a truly diverse community should have resources in a multiplicity of languages. Too often, this gets overlooked in collection development efforts. I think this is a point well-made.

I walked out of this session asking myself another question which sometimes gets neglected in our discussions about diverse books:

How do we get white dudes to start reading diverse books?

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Digital Technology: It’s Just a Tool

Let’s not make more of it than it is.

This is the second of my point / counterpoint posts. Read the first post here.

When we think about digital illiteracy, we picture people who lack familiarity or skill with technology, people who lack knowledge or comfort with digital information resources. We think about luddites—some willing, some unwilling.

But there’s a kind of digital illiteracy that exists at the other end of the spectrum: technolust. People who adopt new technologies and digital resources too enthusiastically.

An uncritical acceptance of digital technology fails to understand it in a way as profound as any luddite.

Digital technology provides us with tools. A proper understanding of our tools doesn’t just mean knowing what they can do—it also means knowing what they can’t do, and what we shouldn’t try to make them do.

Understanding our tools means knowing their limitations as well as their strengths.

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Luddite Librarians

Digital technology is part of our job now, whether we like it or not.

This post is the first of two that I plan to present as a point / counterpoint kind of thing. Read the second post here.

Every library, it seems, has a handful of staff members who just won’t get onboard with new technology and new digital services. Some of them even make it a point of pride—they see themselves as stalwarts, holdouts against unnecessary change.

Some say they’re too set in their ways and technology changes too fast to keep up with it. Some flat out don’t trust new technology or digital information resources.

As a profession, we grimace and shrug and resign ourselves to the fact that some of our coworkers are going to be like that.

But consider it from a different angle:

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Once Again, Print Proves Its Worth

Perhaps it’s ironic, but the more time I spend as a digital librarian, learning and exploring new technology, finding new and better ways to provide technology to our patrons, the more I find myself passionately advocating for the importance of print and the necessity of its continued presence in our reading culture.

Once again, print proves its worth:

Reading Books Instead of Kindles Can Improve Your Memory, Concentration and Good Looks by Jon Levine (posted on Arts.Mic on August 20, 2015)

Nothing in this article surprises me (although I get frustrated every time someone implies that ebooks aren’t books). It all pretty well stands to reason:

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Libraries Should Be About Books

It’s de rigueur nowadays for people to criticize libraries for being “too much about books.” The idea being that too many libraries are still stuck in the past, in outmoded service models, and failing to adapt to new technologies, trends, etc.

There is some truth in the criticism—although I also find that too many of these critics fail to be critical enough of new trends and tend too often to promote faddishness.

It makes me want to ask the obvious question:

What’s wrong with libraries being about books?

Books mean reading. Books are still the best, most valuable tool of a reading life. This makes books timelessly important—beyond fads, more enduring than ever-changing technology.

Books matter. Still and always. Because reading matters.

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Library Thought Leaders

On April 8, 2015, dolly m (@loather) tweeted the following:

https://twitter.com/loather/status/585900396238938112

dolly m pithily sums up something I’ve been wrestling with for the past few years, ever since I started working in a public library:

There are so-named “thought leaders” in the library community who make their living telling the rest of us how we should do our jobs. They travel from conference to conference, keynoting and presenting, speaking about the current state of librarianship.

Several of these thought leaders haven’t worked as librarians in an actual library in a long time. Some not since before the internet existed. Some of them have no first-hand experience of the practical realities of being a librarian in the Digital Information Age.

This makes it hard swallow when they presume to tell me how I should do my job.

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Public Library Reference: An Unscientific Test

I debated for several weeks about writing this post. Some of what I want to talk about I already discussed in my post, The Pain of Bad Reference Interactions. I think there’s more to say, though.

My concern is that I have some strong criticisms of the reference interactions I’ve had with some public libraries in the United States. I use no names and I leave out all identifying details—but it’s still possible that some of these libraries, or even some of their librarians, will be able to recognize themselves if they read this.

I have no desire to shame anyone with this post. I find online public shaming culture abhorrent and I refuse to participate in it.

I believe that criticism is necessary for improvement. I offer all criticisms in the sincere hope that it will help us all to serve our communities even better than we already do, and in my desire to help define the best path forward for public libraries in the Digital Information Age.

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The Pain of Bad Reference Interactions

People love to ask the question, “Why go to the library when you can just Google everything?” In answer, we tend to fall back on some version of Neil Gaiman’s famous quote:

Google can bring you back 100,000 answers. A librarian can bring you back the right one.

We talk about the authority of librarians, our ability to sift through the vast oceans of data with a far better eye toward quality than any search engine can match. We talk about the personalization of the interaction—librarians can recognize not just the right answer, but the answer that’s right for you.

Often, people don’t know how to ask their question. Google is stuck with whatever you enter—if you ask your question the wrong way then you only get results that aren’t what you need, and you’re left to your own devices to try and figure out what went wrong. A librarian can figure out what you really meant and guide your search, to bring you information that’s actually useful in a much more intuitive and rewarding way.

I agree with all of the above. Librarians can serve people’s information needs in ways that Google, or any other online search engine, simply can’t.

Which is why it especially pains me every time I have a bad reference interaction.

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Education in America: An Expanded Argument

I keep thinking about my latest posts on education and the need I see for a three-legged balance between STEM, liberal arts, and vocational training. It occurs to me that this is incomplete. There needs to be a fourth leg:

Arts education.

Music, visual arts, performing arts—these are different from liberal arts (philosophy, history, literature study, rhetoric, etc.), just as liberal arts are different from STEM. But just like liberal arts and STEM, arts education also seeks to develop critical thinking skills, along its own lines and according to its own standards.

When I critiqued the STEAM concept, I did so in terms of liberal arts but that’s incorrect. The “A” in STEAM stands for “Arts”—as in arts education, not liberal.

I think my critique still stands: integrating arts education with STEM is a mistake. I believe that conflating them makes it virtually impossible to avoid subordinating the arts aspect to the STEM aspect. They’re both best served when they’re allowed to stand on their own.

A four-legged educational system: STEM—Liberal arts—Arts—Vocational training.

That should be our goal.