In general, there are a few things about my work history of which I’m most proud:
- In each field where I applied my hand, I became known as a jack-of-all-trades: someone who can manage a wide variety of tasks well. I see see how different tasks fit together into the greater whole and can adjust my workflows accordingly, to improve the efficiency of a department or organization overall. I have a talent for trouble-shooting.
- Throughout my career, in all my various jobs, I’ve been consistently recognized for skills in creative problem solving and team building.
- I work well with a wide variety of people in a wide variety of circumstances. I’m personable and adaptable, and I respect the effort that every employee contributes to the organization.
Kansas City Public Library: Digital Branch Librarian
January 2013 to present
- Primary point of contact for staff and patrons for issues relating to the library’s suite of digital tools, with specific emphasis on the public website, staff intranet, and online catalog; project management for the development of new content areas of the website and onboarding of new digital services; coordinates with internal departments in the creation and maintenance of web content; facilitates staff engagement with digital services and resources by managing user accounts, establishing workflows, creating documentation, and delivering training; serves the library’s online users by providing direct support, readers’ advisory, and training via digital channels.
Professional Committees & Teams
- Young Friends of the Library Steering Committee (Kansas City Public Library, 2015–present)
The Young Friends of the Library supports the Library’s mission to give all Kansas City residents access to information and resources through its essential services and quality programs. We bring together the next generation of library lovers to support and promote the Library by hosting social activities and events, sponsoring programs, offering service opportunities, fundraising, and more.
- Database Evaluation Team (Kansas City Public Library, 2012–present)
The Database Evaluation Team assesses and tests a range of online learning and research resources, to determine which should be included in the Library’s offerings.
- Staff Training Action Team (Kansas City Public Library, 2014–2016)
Team Chairperson, September 2015–December 2016
The Staff Training Action Team is dedicated to improving ongoing staff training for all members of the Kansas City Public Library. We accomplish this goal through in-services, video instruction, online engagement, and monthly challenges. We maintain new hire orientation and training materials and provide opportunities for continuing education for Library staff.
During my time as chair, we identified ten primary areas of need for staff training, developed and executed training in four of those areas, and made substantial progress developing training for a fifth. We also defined a larger institutional vision for more robust and ongoing staff training resources.
The Staff Training Action Team was disbanded as of December 2016.
- Kansas City Union Catalog Project Discovery Layer & ILS Work Team (2013–2016)
A collaboration between the Johnson County Library, the Kansas City Public Library, the Mid-Continent Public Library, and the Olathe Public Library, the Union Catalog Project seeks to make the holdings of these four Kansas City metro area libraries available to all residents. The Discovery Layer & ILS Work Team is responsible for determining the technological needs for the ILS and the optimal user experience for the union discovery layer. We evaluate potential approaches and products, make our recommendations to the Steering Committee, and implement solutions.
- Building a Community of Readers Task Force (Kansas City Public Library, 2015)
The Building a Community of Readers initiative strives to heighten appreciation for the value of reading, cultivate a communitywide love of reading, and accordingly position Kansas City to reap the social and economic benefits of being one of the most literate cities in America. The Task Force plans strategies, initiative, and events to achieve this goal.
Master of Library & Information Science – January 2011
Dominican University, River Forest, IL
Bachelor of Science, Theatre – May 1998
Northwestern University, Evanston, IL
- Project management and communication
- Experienced in a variety of social networking communications strategies
- Knowledgeable in WordPress and Drupal content management systems
- Skilled in HTML and CSS; familiar with XML and metadata schemas
- Experienced in the construction of taxonomies and data structures for improved usability
- Familiar with MARC, collection processing, descriptive bibliographic standards, and basic archival techniques
Kansas City Public Library: Web & Multimedia Specialist, Public Affairs Department
July 2011 to January 2013
- Responsible for the maintenance of the library website; assisting all staff with website content updates; working with the Public Affairs department and others to enact effective online event and programming promotion; processing and posting all event-related online media, including video and audio recordings, photographs, and other associated digital media.
Y-Me National Breast Cancer Organization: Development Associate
Jan. 2011 to June 2011
- Responsible for the design, oversight and management of special events website including all functionality, content, and structural changes; managing website data and reporting; building email messages and ensuring the proper delivery of email campaigns in two separate content management systems; planning, logistics, and operations for fundraising events; vendor communications and coordination; assisting with new hire instruction and orientation.
Special Events Associate
Aug. 2008 to Dec. 2010
- Responsible for customer service duties associated with a variety of fundraising and empowerment events held annually; providing administrative support for a department staff of 6; expense tracking and financial reconciliation; accurate and timely data entry of participant and donor transactions into the institutional database.
At Y-Me, I consistently took on new responsibilities and duties as needed and demonstrated my ability to acquire and master new skills.
Advanced Resources, LLC: Temporary Associate
May 2007 to July 2008
- Y-Me National Breast Cancer Organization, Data Entry Team Supervisor
Mar. 2008 to July 2008
Responsible for the supervision of 14 data entry staff; creating procedures for paperless data entry and new staff training; quality control of data entry; monitoring productivity of the data entry staff; tracking the status and completion of data entry tasks; reporting; processing and tracking matching gifts; overseeing customer service responsibilities; trouble-shooting and solving any data or customer service issues that arose.
- Northwestern Memorial Foundation, Assistant to the Vice President of Finance
Jan. 2008 to Feb. 2008
Clerical support for the management staff of the Finance Department; processing data into the financial database; historical financial research and tracking of funds and accounts; scheduling; screening communications into and out of the Vice President’s office.
- Y-Me National Breast Cancer Organization, Data Entry Staff & Office Assistant
May 2007 to Dec. 2007
Responsible for the accurate and timely entry of fundraising information including registering participants, recording donations, and processing matching gifts; assisting the Data Entry Team Supervisor with customer service issues and troubleshooting problems that arose in the database; assisting the Special Events Department with community follow-up and event reporting.
Tender Loving Care Home Health Care: Office Coordinator
Oct. 2005 to Sept. 2006
- Responsible for coordinating the set-up and maintenance of the communications infrastructure in the office and between office personnel and field staff, and the coordination of office reconfigurations, including new hires; point of contact between office staff and external companies contracted to perform maintenance on all office machinery; point of contact between office staff and building personnel; maintained inventory of nursing and therapy forms for a clinical staff serving over 1,000 clients; maintained inventory of office supplies for a staff of 40.
- Responsible for the accurate processing, entry, integrity and retrieval of all patient medical records for this entity with a base of approx. 800 patients; point of contact with physician’s offices to maintain compliance with state and federal guidelines in patient medical records; coordinated call center support, report generation, business correspondence, project management, file updating and telephone reception.
At Tender Loving Care, I was widely recognized as a resource person for special projects, staff orientation, and streamlining operating procedures.
Advanced Resources, LLC: Temporary Associate
Jan. 2004 to Oct. 2005
- Northwestern Memorial Home Health Care, Medical Records Control Desk
Responsible for the accurate processing, entry, integrity and retrieval of all patient medical records for this entity with a base of approx. 800 patients; point of contact with physician’s offices to maintain compliance with state and federal guidelines in patient medical records; coordinated call center support, report generation, business correspondence, project management, file updating and telephone reception.
While in this position, I quickly identified and resolved complex billing problems in the organization’s database.
Freelance Theatrical Technician
1995 to 2007
- Responsible for the set-up, operations, and tear-down of the technical aspects of numerous theatrical, corporate and special events in venues throughout the Chicago-land area; logistical planning and work-flow efficiency; crew supervision and training; troubleshooting and repair; crisis management and conflict resolution.
- Venues include the Steppenwolf Theatre, the Goodman Theatre, the Royal George Theatre Complex, the Mercury Theatre, the Mayor’s Office of Special Events, Ravenswood Special Events, Criterion Productions, Event Engineering, and others.